The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. ex. Some numerals are expressed as "XNUMX".
Copyrights notice
The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. Copyrights notice
Selon l'enquête officielle TDOAS 2009~2017, le taux de pénétration des médias sociaux à Taiwan a atteint un niveau record de 96.8 %, tandis que le taux d'accès à Internet atteint 99.7 %. Cependant, le nombre de personnes utilisant les services gouvernementaux en ligne pour accéder à des informations pertinentes a continué de diminuer au fil des ans, passant de 50.8 % en 2009 à 35.4 % en 2017. Dans le même temps, la proportion d'utilisateurs de transactions électroniques a également diminué simultanément, passant de 30.3 % à 27.7 % en 1.1. 97.2%. En particulier, seulement 400 % d’entre eux sont intéressés par les forums en ligne du gouvernement, tandis que les XNUMX % restants sont plus disposés à s’engager dans les médias sociaux comme source de référence personnelle. L'étude vise à comprendre pourquoi les utilisateurs ne sont-ils pas intéressés à accéder aux services d'administration électronique ? Sont-ils affectés par la popularité des applications de réseaux sociaux ? Quels sont les facteurs clés qui incitent les utilisateurs à continuer à utiliser les services d’administration électronique ? Le cadre de recherche a été adapté de la théorie et du modèle de confirmation des attentes (ECT/ECM), du modèle d'acceptation de la technologie (TAM) avec les théories de la confiance, pour valider les mesures d'attitude pour une meilleure compréhension de l'intention de continuer à utiliser les services de gouvernement électronique. En termes de mesure, l'évaluation a utilisé la méthode de modélisation d'équations structurelles (SEM) pour explorer les points de vue et les préférences de XNUMX étudiants en matière de services d'administration électronique. Les résultats de l'étude ont identifié que l'utilité perçue joue non seulement un rôle médiateur à part entière, mais qu'elle devrait être le facteur ex post le plus important influençant l'intention de l'utilisateur de continuer à utiliser les services d'administration électronique. Il précise également que l'intention de continuer à utiliser les services d'administration électronique n'est pas liée à l'utilisation de moyens alternatifs tels que les applications de médias sociaux.
Hau-Dong TSUI
Chinese Culture University
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Hau-Dong TSUI, "Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan" in IEICE TRANSACTIONS on Information,
vol. E102-D, no. 12, pp. 2524-2534, December 2019, doi: 10.1587/transinf.2019EDP7055.
Abstract: According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.
URL: https://global.ieice.org/en_transactions/information/10.1587/transinf.2019EDP7055/_p
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@ARTICLE{e102-d_12_2524,
author={Hau-Dong TSUI, },
journal={IEICE TRANSACTIONS on Information},
title={Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan},
year={2019},
volume={E102-D},
number={12},
pages={2524-2534},
abstract={According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.},
keywords={},
doi={10.1587/transinf.2019EDP7055},
ISSN={1745-1361},
month={December},}
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TY - JOUR
TI - Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan
T2 - IEICE TRANSACTIONS on Information
SP - 2524
EP - 2534
AU - Hau-Dong TSUI
PY - 2019
DO - 10.1587/transinf.2019EDP7055
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E102-D
IS - 12
JA - IEICE TRANSACTIONS on Information
Y1 - December 2019
AB - According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.
ER -