The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. ex. Some numerals are expressed as "XNUMX".
Copyrights notice
The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. Copyrights notice
Alors que les entreprises de télécommunications sont confrontées aux rigueurs de la concurrence, elles découvrent rapidement que leurs systèmes de support opérationnel jouent un rôle essentiel en fournissant de nouveaux services plus rapidement, à moindre coût et avec une meilleure qualité que leurs concurrents. Chez TeleManagement Forum, le modèle du fournisseur de services à succès est « l'opérateur fluide » - une entreprise dont les processus et les systèmes aident pleinement ses collaborateurs à fournir les meilleurs services possibles au moindre coût. Il est difficile d'apprendre l'importance de devenir un « opérateur fluide », d'autant plus que cela nécessite d'abandonner l'ancienne façon de faire les choses : passer d'un environnement de développement interne à un environnement capable de tirer pleinement parti des logiciels « prêts à l'emploi ». Les raisons de ce changement incluent le manque de ressources, le manque de temps et la nécessité de faire des affaires dans le cadre d’une chaîne d’approvisionnement mondiale plus vaste (et croissante). L'obtention du statut d'« opérateur fluide » peut être facilitée avec l'aide d'organisations telles que le TeleManagement Forum. Dans ce document, une méthode en douze étapes est décrite pour donner des indications aux prestataires de services et à leurs fournisseurs sur la manière de réussir leur voyage.
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Elizabeth K. ADAMS, "Twelve Steps to Success in Delivering Communications Services" in IEICE TRANSACTIONS on Communications,
vol. E82-B, no. 11, pp. 1718-1723, November 1999, doi: .
Abstract: As telecommunications companies face the rigors of competition, they soon find that their operational support systems play a critical role in providing new services faster, at lower cost and with better quality than their competitors. At TeleManagement Forum, the model for the successful service provider is 'the smooth operator' - a company whose processes and systems fully support its people to provide the best services possible at the lowest cost. Learning the importance of becoming a 'smooth operator' is hard, particularly as it requires giving up the old way of doing things - moving from an internal development environment to one that can take full advantage of 'off-the-shelf' software. The reasons for this shift include a shortage of resources, shortage of time, and the need to do business as part of a greater (and growing) global supply chain. Getting to 'smooth operator' status can be made easier with help from organizations like the TeleManagement Forum. In this paper, a twelve-step method is outlined to give pointers to service providers and their suppliers on how to make the journey successfully.
URL: https://global.ieice.org/en_transactions/communications/10.1587/e82-b_11_1718/_p
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@ARTICLE{e82-b_11_1718,
author={Elizabeth K. ADAMS, },
journal={IEICE TRANSACTIONS on Communications},
title={Twelve Steps to Success in Delivering Communications Services},
year={1999},
volume={E82-B},
number={11},
pages={1718-1723},
abstract={As telecommunications companies face the rigors of competition, they soon find that their operational support systems play a critical role in providing new services faster, at lower cost and with better quality than their competitors. At TeleManagement Forum, the model for the successful service provider is 'the smooth operator' - a company whose processes and systems fully support its people to provide the best services possible at the lowest cost. Learning the importance of becoming a 'smooth operator' is hard, particularly as it requires giving up the old way of doing things - moving from an internal development environment to one that can take full advantage of 'off-the-shelf' software. The reasons for this shift include a shortage of resources, shortage of time, and the need to do business as part of a greater (and growing) global supply chain. Getting to 'smooth operator' status can be made easier with help from organizations like the TeleManagement Forum. In this paper, a twelve-step method is outlined to give pointers to service providers and their suppliers on how to make the journey successfully.},
keywords={},
doi={},
ISSN={},
month={November},}
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TY - JOUR
TI - Twelve Steps to Success in Delivering Communications Services
T2 - IEICE TRANSACTIONS on Communications
SP - 1718
EP - 1723
AU - Elizabeth K. ADAMS
PY - 1999
DO -
JO - IEICE TRANSACTIONS on Communications
SN -
VL - E82-B
IS - 11
JA - IEICE TRANSACTIONS on Communications
Y1 - November 1999
AB - As telecommunications companies face the rigors of competition, they soon find that their operational support systems play a critical role in providing new services faster, at lower cost and with better quality than their competitors. At TeleManagement Forum, the model for the successful service provider is 'the smooth operator' - a company whose processes and systems fully support its people to provide the best services possible at the lowest cost. Learning the importance of becoming a 'smooth operator' is hard, particularly as it requires giving up the old way of doing things - moving from an internal development environment to one that can take full advantage of 'off-the-shelf' software. The reasons for this shift include a shortage of resources, shortage of time, and the need to do business as part of a greater (and growing) global supply chain. Getting to 'smooth operator' status can be made easier with help from organizations like the TeleManagement Forum. In this paper, a twelve-step method is outlined to give pointers to service providers and their suppliers on how to make the journey successfully.
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